What Is Involved?
Responsible to: Project Co-ordinator.
Aim/Purpose: To develop and maintain successful
and effective advocacy partnerships, and through this enable those
who use our services (PARTNERS) to express their views, achieve
their goals, make choices, pursue their rights and have their interests
- To support partners within the guidelines and boundaries of
- To act as a spokesperson, enabler, supporter, confidant and
guide as and where appropriate.
- To work with the partner in an empowering way in an effort
to promote and encourage independence as far as is possible.
- To become familiar with the services, policies and procedures
which are relevant to the partner.
- To be vigilant on behalf of the partner and monitor situations
in order to safeguard the partners interests.
- To raise with the appropriate service providers, any issues
affecting the life of their partner, which the partnership feel
- To support partners in building appropriate social support
- To accompany the partner to local activities/services, where
appropriate, and within the guidelines of the Project.
- To act in accordance with the wishes of the partner, respecting
their rights and dignity, and working within the Volunteer Confidentiality
- To attend and successfully complete all volunteer preparation
- To be available to support the partner for as long as both
participants wish it to continue. A Volunteer can end their partnership
by informing the Project Co-ordinator, in this case we
would expect that the volunteer endeavours to continue contact
until another staff member/volunteer can take over should this
be acceptable, possible and appropriate.
- Attend Volunteer Support Group meetings as and when arranged.
- Attend one to one supervision meetings with the Project
- To accept, sign and work within the Projects Volunteers Confidentiality
Policy at all times.
- Attend occasional training and development sessions.
- To report that you have returned safely immediately after each
- To report any concerns or worries about the visits and/or partner
to the Citizen Advocacy Co-ordinator immediately.
- Citizen Advocacy volunteers will visit partners at a place
that is mutually agreeable. This will usually be where the partner
lives but may, where appropriate, take place in another setting
providing this is a public place, ie. accompany a partner to local
activities/services, a hostel or hospital visit etc.
- Some volunteer work may take place within the Sandwell Advocacy
office, where agreed, for use of telephones, PC, stationery etc.
- Sensitive to the needs of others.
- Supportive, understanding and non-directive.
- Good communication and listening skills.
- Able to set and maintain appropriate boundaries.
- Able to maintain and respect confidentiality.
- Able to empathise with and relate to people from different
- Ability to respect a person’s individuality in a non-judgemental
- Citizen Advocacy volunteers will complete a series of preparation
- Further training and development sessions (internal or external)
may be arranged where they complement the volunteers ability to
perform their tasks.
- On-going support of the Project Co-ordinator as part
of callbacks following visits to partners.
- One to one on-going support and supervision meetings.
- Volunteer Support Group meetings.